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Frequently asked questions

Most frequent questions and answers

Niagara Regional Tours is open Mon, Tue, Wed, Thu, Fri, Sat, Sun.

For a full refund, cancel at least 24 hours in advance of the start date of the experience.

We’ll reserve your spot today, and you can cancel up to two days before your experience without making a payment. Secure your spot with ease, stay flexible, and never miss out.

Let's face it. Every company in Niagara Falls is delivering the same tour, to the same world-famous waterfall, in Niagara Falls, New York. We pride ourselves on one simple, yet vital, difference. "We're FUNNER". (if you look up the word "funner" in the dictionary, you'll see a picture of 5 Star Niagara Falls Tours). Our team is comprised of professionals who have a rare combination of humor, knowledge, and personality. That's what we mean by "Funner". Niagara Falls New York has been the domain of the same companies, faces, and approaches for decades. We are the new small business that delivers "Entertainment". Veteran-owned, staffed by dedicated professionals, and the 5-star reviews on our site are well-earned. Perhaps the old faces are frowning at the presence of a new, upstart, and fun-filled company. You can help us grow our approach and our list of satisfied customers. You aren't a number to us, you are not part of a cookie-cutter, and we don't consider our guests to be sheep. Try us and you'll find the meaning of the word "FUNNER". We're new to Niagara Falls, and we'll make your visit something you'll talk about for years to come.

*Please note, your tour may include squirrels, birds, groundhogs, waterfowl and assorted other wildlife.

Although entry to the Niagara Falls State Park is free, there are no docents present to describe the sites and background of the falls. Expect knowledgeable and entertaining commentary from our guides who enjoy spending their days touring the New York area when you take a Niagara Falls trip with us.

Depending on the weather and the number of guests, trip lengths may change. Despite 5 Star Niagara Falls Tours' best efforts, all tours are open to amendment without prior notification. Most tours are a combination of enjoying an attraction (Maid of the Mist, Cave of the Winds) along with walking up to 30 minutes on a short trip around the park to see the sights available. Many of our guides are over 50, so we share concerns about excessive walking.

Damaged personal belongings are not our responsibility.

The busiest seasons at Niagara Falls on the American side are spring and summer. Our organized services can get you through these throngs quickly so you can enjoy yourself and spend less time waiting in line. You will undoubtedly appreciate the convenience we have provided for you, with early morning beginnings to Maid of the Mist and direct entry to Cave of the Winds.

Take advantage of our early reservations for Cave of the Winds and skip-the-line access. Check out our trips to discover a suitable choice.

Niagara Regional Tours Niagara Falls Tours never mails out tickets. Our scheduling software provides you with your receipt, and our Guides have a master list. You do not need to carry a printed copy of your email confirmation. In the event that you check in with our advisor, they will record you as present. As part of our assistance to you, your tour guide will have your voucher or pass for Cave of the Winds, Maid of the Mist, Niagara Falls State Park, or any other attraction or experience included.

For tours that include the Maid of the Mist Boat Ride, we gather in front of the Hard Rock Café. Parking is available in Parking Lot 1 in the State Park, across the street from the Hard Rock Café, for a separate fee that is not included with the trip. Please be advised that parking lots can fill quickly and you may need to access an alternative parking location.

The Hard Rock Café's Satellite location is 333 Prospect Street, Niagara Falls, New York, 14303.

Cave of the Winds tour guests will gather and start the tour at the Power Portal Archway on Goat Island. Parking is available in Parking Lot 2 in the State Park, close to the Power Portal Archway, for an additional fee that is not included in the tour price.

The Power Portal Archway can be found at the Cave Winds, Niagara Falls, NY, 14303, according to GPS.

Call our customer care at (716) 907-4129 for more details on parking.

We do have Tours that cross into Canada. Passports are required for border crossing if a tour involves crossing.

Our tour guides, just like other tour guides and service industry workers around the world, depend on tips for an important part of their income. If at the end of this adventure, you had a good time, that is the best way to let them know. On average, $10 per person is considered the standard.

Book a tour online now and see the world!.

Book your tour online today and explore Niagara Falls.
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